How to Cancel a United Flight [Updated Guide] (2023)

United Airlines and United Express make an average of 4,900 flights every day. Canceling a United flightis a common problem.Many passengers need to know how to cancel a United Airlines flight for all sorts of reasons, so canceling a United flight is something every passenger should be clear about.

What's the Latest on How I Can Cancel a United Flight?

United's standard terms and conditionsallow you to cancel a flightwithin 24 hours from the time you make the reservation. After that, you may cancel a flightas late as 2 hours before take-off on a domestic flight and 3 hours before take-off on an international flight.

The big problem is that after the initial 24 hours is up, you will pay a cancellation or rebooking fee, and you may also lose other prepaid fees.Depending on the specifics, you may also lose the entire cost of your ticket. DoNotPay can help you cancel a United flight.

How Do I Cancel a United Airlines Flight Myself?

At first, canceling a United flightlooks straightforward: you just go to United's Manage My Tripssite.

But to get a ticket credit for canceling your United flight, you are then transferred to United's other site.It is critically important that you know the difference between canceling a United flight to get a refund and just getting a flight credit, so you can change from a previously booked flight to a different one. Cancel and money-back is very different from cancel and reschedule.

You must also know the strict time frame to work to and the rules for different classes of tickets. As it says in United's terms and conditions,". . . a refund may be requested for any fare that allows refunds."Your fare may not be considered, automatically, refundable.

(Video) 5 Tips For Flying United Airlines (DO NOT MISS THIS)

Because of these rules, many United passengers find it easier to ask DoNotPay to remove the frustration and find an easier and quicker solution for them. Apart from arranging refunds and credits for you, DoNotPay also has a system to help you get airline flight compensation.DoNotPay can also help with other airlines, such as Southwest Airlines.

On top of that, DoNotPay helps with hotel problems.If you do need to cancel a flight, you may also want to change your hotel booking or negotiate hotel costs.

Basic United Flight Cancellation Terms and Conditions

If you want to cancel your United flight yourself, here are the basic terms and conditions you need to know:

  • You must have purchased your ticket through the United Airlines website, the United Customer Contact Center, a United City Ticket Office, or at an airport ticket counter.
  • Cancellations must be completed within 24 hours of the first ticket being reserved, and the flight date must be at least 7 days away.

Cancellation and Reservation Change Exclusions

It is important to know what the Terms and Conditions do not allow if you want to cancel a United flight.

  • Tickets purchased with e-certificates are excluded.
  • Changes or cancellations made after 24 hours or if the flight is in less than 7 days may be canceled, but fees will be charged.
  • Group ticket reservations are subject to the specific group ticket agreement, so standard change and cancellation terms do not apply.
  • Promotional fare tickets are excluded.
  • Basic Economy tickets cannot be changed after 24 hours.

Terms and Conditions for Canceling a United Flight After 24 Hours From Booking

Flight cancellations may be requested up to 2 hours before a scheduled domestic flight and 3 hours before an international flight departure.

(Video) United Airlines🤞 “18445122050” ✌Flight cancellation Number

  • Fees are due to make the change or cancellation. The fee varies according to the type of flight, any specific fare rule published at the time of the booking, and the cabin class. The current basic fee is $200.
  • Basic Economy fares are not refundable or changeable after 24 hours.
  • No-shows at the boarding gate may result in forfeiture of the fare paid.

United Airlines Rules for Getting a Refund for a Canceled Flight

Most United Airlines fares are non-refundable. It is possible that the ticket's value may be used to purchase another ticket.If a refund is due and used to pay for another ticket, the amount refunded may be reduced if you have already flown part of the journey.

Fees and surcharges may not be refundable. If you are entitled to a refund, it will be handled via the original purchase, so for example, if you used a credit card, that card will see the refunded amount.

How Do I Get My United Airlines Refund?

There are three ways to cancel your flight: online, by phone, and at the airport.

Cancel My United Flight Online

These are the steps you take to cancel online:

  1. Go to United's refund page Refund form | United Airlines
  2. Enter your name as it appears on the ticket.
  3. Enter your contact details.
  4. Enter your flight receipt details or the flight number.
  5. Give the reason for the refund request. Examples include a death in the family, personal illness, jury duty, etc. You have 1000 characters of typing space available.
  6. Attach up to three files to prove your refund request's validity. The file size must be no more than 2MB. Only .doc, .docx, .jpeg, .png, .xlsx, .xls, .pdf, .txt, or .csv. files types may be submitted.

Cancel My United Flight by Phone

  1. Call (+)1 844 643 0381
  2. Give your ticket number or your booking confirmation details to the service rep who answers your call.
  3. Pay the cancellation fee and any other service charges by giving the rep your card details.

Cancel My United Flight at the Airport

  1. Speak directly to the customer service specialist at the United Airlines Service counter and request a cancellation or flight change.
  2. Pay the fee to cover the change or cancellation.
  3. If you are changing your flight and if you have already checked your luggage, ask the specialist to redirect it to your new destination.
  4. If you are canceling your flight and you have already checked your luggage, go to the baggage check-in desk and ask for it to be returned to you.

Summary of contact information and forms for canceling United Airlines flights:


Customer ServiceContact Center
Phone Number1-800-UNITED-1 (1-800-864-8331)
Mailing AddressUnited Airlines

United Refunds

P.O. Box 4607, Dept. NHCRF

Houston, TX 77210-4607

Refund FormUnited Refund
Other InquiriesHelp Center

What if United Will Not or Cannot Offer a Refund for a Canceled Flight?

With 4,900 flights a day, there are potentially thousands of cancellations and reimbursements being requested. All airlines have strict policies that govern refunds and compensation claims. As well as wanting your money back for a canceled flight, you may not be satisfied with some other service and want to be compensated. A straight request may get you nowhere, so having an expert to handle your request for you may be your best option.

If things get very complicated or if your demand for compensation is a large one, you may want DoNotPay to take your case to the Small Claims Court. Before things go that far, to maximize your chance of a successful refund request, you can begin by asking DoNotPay to handle it all for you.

Have DoNotPay Solve Your United Airlines Problem

If you want DoNotPay to deal with everything for you, all you have to do is follow these three simple steps:

  1. Search for the Cancel Anything product on DoNotPay.How to Cancel a United Flight [Updated Guide] (1)
  2. Enter the name of the company you need to cancel your order/payment with.How to Cancel a United Flight [Updated Guide] (2)
  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.How to Cancel a United Flight [Updated Guide] (3)

Other Cancellation and Refund Problems Where DoNotPay Can Help You

We live in a time when we order many things. Usually, everything goes according to plan, but sometimes the company we order from makes a mistake, and you need compensation or a simple refund. Getting that refund takes time–time you may not always have–so life can be easier knowing that DoNotPay can handle everything for you.

For example, you may want to cancel a PayPal payment,something that you may already know is not easy. You may have placed an order on eBay, changed your mind, and wanted to cancel your eBay Order.The same may happen with Etsy. DoNotPay will help you cancel an Etsy order.

(Video) United Airlines New Safety Video 2020 | 1080P

We place orders with the wrong company, or we change our minds and need some help. DoNotPay can show you how to cancel a DoorDash orderand how to cancel an order placed with Walmart.

Would you like us to help you to cancel other payments? We can help you cancel a Cash App paymentor even help you cancel a payment made through Zelleor Venmo.

What Else Can DoNotPay Do for You?

We are experts at helping with many different problems and concerns. Before you tackle a problem yourself, you may want to learn more about customer servicein general. You may need to cancel an order because of a simple financial problem, so we can help you learn about and get help with paying billsor find out about chargebacks and refundsin general.

Another problem many people face is getting charged when a free trial ends. We can solve that end-of-free-trial problem for you. Two other common issues we all need to deal with or want to know more about how to apply for a virtual credit cardand understanding burner phones.

Whether you want help with canceling your United Airlines flight, getting the refund you deserve or learning more about almost any subject, DoNotPay is here for you.

(Video) How to Become a United Flight Attendant in 2022! And what to expect during the interview


Why won't united let me cancel my flight? ›

United Airlines will not allow you to cancel a basic economy ticket unless it is within 24 hours from the time it was purchased, and was purchased a week or more before departure.

How late can I cancel a United flight? ›

Right of Withdrawal: You can cancel travel up to 24 hours before the scheduled flight departure. If you cancel your reservation, United will refund your purchase, but it may keep 10% of the fare. The Right of Withdrawal does not apply to promotional fares, so please refer to the fare rules for your ticket.

Can you still cancel flights for free United? ›

United's 24-hour flexible booking policy gives you the freedom to make changes to select reservations within 24 hours of booking and ticketing, without being charged change fees if you made your purchase one week or more before the flight was scheduled to depart.

How do I cancel a United flight within 24 hours? ›

Call 800-864-8331 to request a cancellation. Log in to your United Airlines account and select "My trips." Verify your trip details, then select "Manage." From there, you'll see "Cancel options" to the far right.

What are valid reasons to cancel a flight? ›

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others. Trip Cancellation is a major concern for most travelers.

Can you cancel a flight for no reason? ›

You can cancel your flight for any reason, but you won't receive any money back if you cancel your flight due to pregnancy. The only way you might be able to get money back after you cancel your flight is if you buy travel insurance. However, make sure that your insurance covers pregnancy.

How late can you cancel a flight without penalty? ›

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

How much does it cost to cancel a United Airlines flight? ›

Aside from its basic economy airfares, United doesn't charge change fees on most domestic flights. The airline also allows passengers hoping to book earlier flights the ability to fly same-day standby for free, among other flexible, fee-free booking options.

Can you cancel a flight last minute? ›

You will always be allowed to cancel your booking but you are not guaranteed any refund for the money you spent in making the original reservation. In fact, you may also be subject to additional administration fees charged by your hotel and airline.

Can I cancel my flight and get my refund? ›

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

Does United allow cancelation for Covid? ›

Need to change or cancel upcoming travel? We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S.

Are United refundable tickets truly refundable? ›

When you purchase a refundable ticket on United Airlines, you can cancel your flight at any time without paying a penalty. You will get a full refund for the original ticket price.

How do I know my flight won't be Cancelled? ›

Just enter your flight number, airport and departure date in the FlightAware or FlightStats app. The system allows you to check if my flight is cancelled. When will I know if my flight is cancelled? Usually, air carriers notify their passengers about flight cancellations.


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